Terms of Service

  1. Agency Description and Services: Chiangmai Visarun is an agency partnering with independent drivers to facilitate the booking process for various transportation services in Thailand. Our primary offering is “border trips” to land borders for passengers seeking visa extensions. Additionally, we provide minibus trips with drivers for diverse travel needs in Northern Thailand and throughout the rest of the country. We do not own or operate the vehicles used for passenger transportation. Our role is to streamline the reservation process for passengers seeking reliable and convenient transportation solutions.
  2. Reservation and Payment (Private Trips): For private trips, a deposit of 2000 THB is required at the time of booking. This deposit is fully refundable up to 24 hours before the scheduled departure time. In the case of a cancellation within 24 hours of departure, the deposit will be forfeited.
  3. Reservation and Payment (Join-In Trips): For join-in trips, payment will be made directly to the driver upon pick-up, unless decided otherwise by our team.
  4. Cancellation and Refund Policy (Join-In Trips): Join-in passengers who are no-shows and wish to rebook for a later date will be required to pay for their new reservation in advance. Failure to make the advance payment will result in the cancellation of the new reservation.
  5. Passenger Conduct: Passengers are expected to behave responsibly and respectfully towards other passengers, the driver, and any third parties. The agency reserves the right to remove any passenger who engages in disruptive, abusive, or offensive behavior without a refund. Passengers are not allowed to consume alcohol while traveling in our vehicles.
  6. Luggage Policy: The minibus is not equipped to store large bags or backpacks. Passengers with bags larger than 45cm x 30cm x 20cm should contact the agency before booking. No alcohol is allowed on the minibus.
  7. Arrival Time and Delays: The agency cannot guarantee exact arrival times due to factors such as traffic and weather conditions. Passengers should plan accordingly and allow for delays.
  8. Passenger Pick-up and Drop-off: For Join-In trips, passengers will be picked up and dropped off at one of the 11 designated locations listed in the booking form. For private trips, passengers will be picked up and dropped off at the location of their choice within Chiang Mai or its close proximity.
  9. Responsibility for Travel Documents: It is the passenger’s responsibility to ensure their visa, passport, and travel documents are compliant with Thai and Myanmar immigration regulations, as well as any other relevant immigration authorities for their specific trip. The agency is not liable for any issues arising from non-compliance with these regulations.
  10. Insurance and Liability: The agency holds no responsibility for any personal injury, loss, or damage to personal belongings during the trip. Passengers are advised to obtain their own travel insurance for the duration of the trip.
  11. Changes to Terms and Conditions: The agency reserves the right to change these terms and conditions at any time without prior notice. Continued use of our service constitutes acceptance of the revised terms and conditions.

By making a reservation with Chiangmai Visarun, you agree to these terms and conditions.